配送ポリシー

2. Shipping Methods:

  • Felicitas offers standard and expedited shipping options at checkout.
  • Standard Shipping: Estimated delivery time is 5-8 business days.
  • Please note that shipping times may vary based on your location and any unforeseen circumstances.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the selected shipping method and your delivery address.
  • Felicitas may offer free shipping promotions during specified periods. Check our website or promotional emails for details.

4. Tracking Your Order:

  • Once your order is dispatched, you will receive a confirmation email with a tracking number.
  • Use the provided tracking number to monitor the status and location of your package.

5. International Shipping:

  • Felicitas offers international shipping to select countries. Shipping times and costs vary based on the destination.
  • International customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.

6. Order Modifications and Cancellations:

  • We aim to process orders quickly, making it challenging to modify or cancel an order once it's been placed. Please review your order carefully before confirming.

7. Shipping Address:

  • Ensure that your shipping address is accurate and complete. Felicitas is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Lost or Delayed Shipments:

  • In the rare event that your order is lost or significantly delayed, please contact our customer service team. We will work diligently to resolve the issue and ensure your satisfaction.

Thank you for choosing Felicitas. If you have any further questions or concerns regarding our shipping policy, feel free to reach out to our customer service team at mail@felicitas.us.com